Evacuees with Proctoring Sessions Scheduled with SmarterProctoring

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ATTENTION DISPLACED EVACUEES WHO MAY HAVE A PROCTORING SESSION SCHEDULED WITH SMARTERPROCTORING OR BVIRTUAL:

If you are being or were affected by Hurricane Irma, please know that we are working with testing centers and B Virtual to make sure your testing needs are being met. You may request refunds for any exams that were not taken due to the storm. If your exam was interrupted due to power outages we will make every effort to help you reschedule. Please note the following:

If you are having to evacuate:

* You will need to reschedule your exam in SmarterProctoring at your earliest convenience. You may incur an additional fee for rescheduling. If so, please reach out to support@smarterproctor.com and the additional funds will be refunded to you. This may take 5 – 10 business days to appear in your account.
* For any questions specifically about this issue, please feel free to contact B Virtual directly at the information provided below. For all Proctor scheduling concerns, contact SmarterProctoring directly at support@smarterproctoring.com.

B Virtual Online Proctoring Student Technical Support

Student Support Phone Line: (877) 238-0245
Email: servicedesk@bvirtualinc.com

As always, it is our goal to help ensure that your testing continues as uninterrupted as possible. Please let us know if we can assist you further.

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