It’s about progress, not perfection…that’s something for which we should all strive. In a January post, we reflected on 2016, and in doing so had to apologize for less than stellar student support with SmarterProctoring in the fall. We then made 7 promises as a company that we vow to keep in 2017. I am pleased to share with you how we are making good on the promise of providing timely responses to client/student issues and improving our products. We have already cut down on the response time for student support requests by 35% since last fall. This is due to solving a few key issues and increasing staffing. We call that progress!
Things are in full swing with our new SmarterProctoring Project Manager, Leslie Grill and we have recently hired a new Customer Support Manager. Eddie Grizzard joined our team on February 13th. We are super excited to have Eddie onboard! He brings over 15 years experience as a network administrator, providing end-user support, and documenting resources. Expanding our team means our capacity to serve and assist students and clients will only get better.
In addition, we are making progress on the rebuild of SmarterProctoring to rectify some software bugs! Over the next few months, it will undergo a complete overhaul. Nothing will automatically change for current clients, so no need to panic! However, this summer, we look forward to gradually transitioning clients to the new system and will be on-boarding new clients for the fall. The sky is the limit and we fully intend on climbing high.
We hope you appreciate our progress and are as excited about the future as we are! Look for monthly blog updates on those 7 promises we vowed to keep in 2017! Also, check out our newest addition to the blog – SmarterTalk, every Wednesday for engaging video content.