Florida State College at Jacksonville is well established in the eLearning space. Serving more than 45,000 students each year, the institution knew that providing a smooth, reliable way for students to schedule and complete proctored exams was essential to their success. As the number of online and hybrid courses continued to grow, FSCJ needed a solution that could support students across multiple learning environments while reducing manual effort for instructors.
For years, FSCJ had partnered with SmarterServices through the SmarterProctoring platform to help online students schedule exams at campus testing centers. As their programs expanded, the college began exploring how proctoring could become more consistent and accessible across all course formats. Their goal was simple: implement a straightforward, flexible proctoring experience that worked for every faculty member and every student — no matter where learning happened.
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Finding the Right Fit
To ensure they selected the best approach, FSCJ evaluated multiple proctoring systems. Their team — including academic operations leadership, online learning staff, and testing center managers — worked together to compare options. After assessing several solutions, they determined that continuing with SmarterProctoring and expanding into Automated Proctoring would provide the flexibility and scale their institution needed.
Because SmarterProctoring offered configurable proctoring types and deep LMS integration, FSCJ could create a unified process that worked across in-person, hybrid, and fully online courses. Instructors gained clear visibility into exam sessions, and students had convenient choices that fit their schedules and personal needs.
SmarterServices collaborated closely with FSCJ to implement:
• Automated Proctoring connected directly to their LMS
• A secure at-home testing option across Macs, PCs, and Chromebooks
• Instructor dashboards to review potential exam session incidents
• Flexible, cost-effective pricing based on institutional preferences
These adjustments gave FSCJ the agility to support a wide range of exam environments without complicating the process for students or faculty.
A System That Adapts with the Institution
One of the biggest advantages for FSCJ was SmarterProctoring’s ability to shift and scale as exam needs changed. Unlike other platforms they evaluated, SmarterProctoring allowed the institution to adjust proctoring options — even mid-semester — to ensure students always had an appropriate and accessible testing path. This level of flexibility gave faculty confidence that exams could run smoothly regardless of course format or instructional changes.
SmarterProctoring also helped reduce manual work for instructors through its direct LMS integration and automated workflows. Students benefited from a seamless scheduling experience, selecting exam times that aligned with their availability, technology, and course expectations. The institution appreciated that the system supported a consistent and reliable testing experience for all learners.
Another key factor for FSCJ was cost-effectiveness. With SmarterProctoring’s pricing model, the college could tailor proctoring types to match faculty preferences without passing additional fees to students. This helped reduce barriers and ensure equitable access to assessment.
Results That Support Students and Faculty
Today, thousands of FSCJ learners rely on SmarterProctoring to complete their exams in a secure, reliable, and flexible environment. The institution now manages online and in-person testing with confidence, supported by a system that adapts to their needs and continues to simplify the exam experience for both students and instructors.
What began as a need for a more organized and scalable exam management process has grown into a long-standing partnership focused on accessibility, efficiency, and student success. SmarterProctoring provides FSCJ with an easy-to-use, fully integrated testing solution that helps the college deliver a high-quality assessment experience — no matter how learning evolves.
About Florida State College at Jacksonville
Known as “the community’s college,” FSCJ provides high-quality learning opportunities to more than 45,000 students annually, awarding more than 8,000 degrees and certificates each year. The college plays a vital role in supporting the region’s workforce with highly skilled graduates prepared for success.
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